Enterprise Service Management 2024.2.0
Free Version
Publisher Description
The Enterprise Service Management mobile app is the mobile version of Service Management Automation.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
Mar 28, 2024
Version 2024.2.0
Fixes some entity form issues.
About Enterprise Service Management
Enterprise Service Management is a free app for iOS published in the Office Suites & Tools list of apps, part of Business.
The company that develops Enterprise Service Management is OpenText. The latest version released by its developer is 2024.2.0.
To install Enterprise Service Management on your iOS device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2024-03-28 and was downloaded 0 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the Enterprise Service Management as malware if the download link is broken.
How to install Enterprise Service Management on your iOS device:
- Click on the Continue To App button on our website. This will redirect you to the App Store.
- Once the Enterprise Service Management is shown in the iTunes listing of your iOS device, you can start its download and installation. Tap on the GET button to the right of the app to start downloading it.
- If you are not logged-in the iOS appstore app, you'll be prompted for your your Apple ID and/or password.
- After Enterprise Service Management is downloaded, you'll see an INSTALL button to the right. Tap on it to start the actual installation of the iOS app.
- Once installation is finished you can tap on the OPEN button to start it. Its icon will also be added to your device home screen.
